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Thomas E. Urie (Tom) 128 Wilson Road King of Prussia, PA 19406 resume2022@tomurie.net 215-817-1408 SUMMARY SKILLS PROFESSIONAL EXPERIENCE Voneto, LLC King of Prussia, PA 2021 - present Operations Engineer supporting telecommunications operations for clients ranging from small office to large enterprises. Managing network and systems (AWS cloud deployment & remote site on-premises hardware) running open source Asterisk-based and PBX systems like Switchvox and FreePBX as well as in-house developed software (EPlatform). Working closely with developers in identifying, testing, and remediating software, database, and networking issues proactively and in response to incident reports. Managing host-based firewall services like iptables and fail2ban to mitigate threats, fraud, and denial of service attacks. Developing utilities and scripts (Bash and Python) for system monitoring, automation of updates and processes, and general system and software management. Built RPM packages and created Yum and Debian repositories to package software for distribution to clients and partners. Managed Nagios monitoring and event handling for proactive incident management to maintain 24/7 service availability. Experience working with a small team of six core engineers in a very busy environment performing all tiers of support from non-technical end-users to IT administrators and partners/resellers. IPR International, LLC (IPRSecure) Wilmington, DE 2004 - 2021 Senior Operations Engineer whose team grew a regional backup and disaster recovery (DR) startup into an enterprise class full-service managed services provider with public/private/hybrid cloud and collocation data center operations (multiple sites) supporting a wide range of hosted and on-premises hardware and software solutions. Emphasis on business continuity. Led major software implementations supporting client solutions and internal operations, for services including data archiving and storage, infrastructure monitoring, client support/case management, cloud software and server operations, and billing operations. Managed security/incident response, security updates and patching, compliance, auditing, and user education/training. Zero breaches or major security incidents affecting operations within my area of responsibility. Experience operating within a small unit of 4-5 subject matter experts (SMEs) in support of enterprise-class technology while overcoming typical startup challenges of manpower, organic growth, budget, raising capital. Century Business Services, Inc. (CBIZ) Plymouth Meeting, PA 1999 - 2003 Network Administrator supporting IT infrastructure for a multi-office accounting firm including consolidation into a regional hub for the Business Solutions/Accounting & Tax Division of a national accounting firm; 300+ users regionally, 5000+ nationally with responsibility for end-user support, remote office management, server/software support, remote access, networking, and telecommunications. Business Analyst and internal applications developer for systems related to Time & Billing and Accounts Receivable (Microsoft Access w/ Excel frontend later ported to MS-SQL Server backend). Developed and maintained small-scale custom applications for various business units including HR database and custom vendor EDI communications platforms. AllPoints Research, Inc. Winston-Salem, NC 1996 - 1998 Programmer/Analyst creating logic structures for computer assisted telephone interview (CATI) call scripts in support of marketing research call center operations. Data Analyst compiling analytical models (in statistics packages such as SPSS, ACS-Query, Microsoft Excel and custom-scripted ad-hoc algorithms) for quantitative data sets supporting research projects in the fields of agriculture, technology, manufacturing, pharmaceutical, and consumer products for a startup Marketing Research firm. Internal support for networking (Novell Netware) including implementing email and internet as new telecommunications technologies, automated business processes to eliminate repetitive functions such as contact list aggregation and shipping/mailing systems to reduce labor overhead expense. Re-engineered a complex legacy monthly & quarterly sales forecast reporting system based on published USDA feedlot data for a major multinational pharmaceutical client's United States operations. EDUCATION Bachelor of Science - Computer Information Systems (graduated magna cum laude) High Point University - High Point, NC Associate of Arts - Psychology Bucks County Community College - Newtown, PA INDUSTRY CERTIFICATIONS Red Hat Certified System Administrator (RHEL 7) The following is a list of some specific software packages and technologies I am familiar with (expert level in many and ranging from experienced to working knowledge to at minimum a basic understanding of the rest), with either direct or indirect exposure through work experience and independent study. Not meant to be comprehensive but enough for automated filters searching keywords/buzzwords and as an example of breadth of experience. 2-factor authentication (2FA) - Duo Security, Google Auth / Active Directory/LDAP / Akamai / Amazon Elastic Compute Cloud (EC2) / Amazon Web Services (AWS) / American Registry for Internet Numbers (ARIN) / Apache / Apache Tomcat / API - JSON/XML / Apt / Asterisk / Atmail (Exim based) / Automation / Bash / BASIC / BIND / Business Analyst / Business applications (Microsoft Office) / C/C++ / Cacti / Carbonite/EVault / CA UIM Unified Infrastructure Management / CDN / CentOS / Ceph / CERT / CISA / Cisco / Cisco AnyConnect / Cisco ASA Firewall/VPN / Cisco Firepower / Cisco Firewall Services Module (FWSM) / Citrix / Cloud / Cloud security / Cloudflare / COBOL / cPanel / Cscript / CSS / Cybersecurity / DBA / Dell/EMC / DevOps / Digium / DMZ / DNS / Docker / Dovecot (IMAP/POP3) / ElasticSearch / Electronic Data Interchange (EDI) / EMC / Encryption / Exchange Activesync / F5 Big IP / Fail2ban / Firewall / FreePBX / FTP / Git / GPG / GPO / HAProxy / HIDS / HP / HTML / http / IANA / ICANN / IDS/IPS / IIS / Incident response / IP telephony / ITIL / Ironport/Cisco ESA / Isilon / J2EE / Java / JavaScript / JBoss EAP / JSON / Kali / LDAP / Lets Encrypt / LibreOffice / Linux / Log management / LUA / Lucene / Managed services / MariaDB / MAS90 (Sage) / MediaWiki / Metasploit / MFA / MIBs / Microsoft / Microsoft Access / Microsoft Excel / Microsoft Exchange / Microsoft Powerpoint / Microsoft Project / Microsoft Visio / Mimikatz / Minerva / Morpheus / MS Access / MS-DOS / MS-SQL/MSSQL / MTA / MySQL / Nagios / NetApp / Networking / Nexsan / Nexsan Assureon / NGINX / ngrep / Nimsoft / NIST / nmap / open source / openssl / openvpn / Oracle Financials / Orchestration / OSSEC / OSSIM Alienvault SIEM / Outlook / OWA / Owncloud / Pentesting (penetration testing) / Percona / Perl / PGP / PHP / Postfix / Powershell / Puppet / Putty / Python / R1Soft / Rackspace (cloud services/hosting) / RDBMS DBA/SQL / RedHat / Regex / RFC / RHCSA / RHEL / RTFM / Salesforce / SAN / SANS / Sangoma (Digium) Switchvox / Scalr / Security / Selinux / Sendmail / SFTP / SIEM / SIP / Skype / SMTP / SNMP / Snort / Software Development Life Cycle (SDLC) / Solarwinds / Solr / Splunk / SQL / ssh/sshd / SSL / SVN Subversion / syslog / Sysops / Systems Analysis / TCP/IP / Teams / TeamViewer / Terminal Server / Thycotic / Ubersmith / Ubuntu / vCenter / VDI / Veeam / Virtru / Virtualization / Visual Basic for Applications (VBA) / VMware / VNC / VOIP / VPN / vSphere / Vulnerability management / WebRTC / Whois / Wikimedia / Windows / Wine / Wireshark/ tcpdump / WMHCS / Wordpress / WScript / Xenserver / YAML / Yum / Zix / Zuora |